Water. Wastewater. Worldwide


Commercial Strengthening of Water Utilities

  • Improvement of billing and collection
  • Revenue enhancement
  • Collection rate
  • Debtors analysis
  • Improvement of customer databases and customer-related procedures
  • Organisation and execution of comprehensive customer surveys
  • Innovative and integrated software solutions
  • Customer relations management: contracts, service improvements

Financial Support to Water Utilities

  • Business planning
  • Corporate development planning
  • Tariff studies and adjustment planning, introduction of cost covering tariffs
  • Introduction of tailor-made chart of account and cost accounting
  • Innovative and integrated software solutions
  • Improvement of accounting procedures and introduction of IAS/IFRS

Institutional Support and Management Consultancy

  • Organisational structure optimisation of utilities
  • Institutional set-up and legal advisory
  • Service agreements
  • Human resources assessments, optimisation of departmental functions
  • Job descriptions
  • Introduction of tailor-made Management Information Systems (MIS) for utilities
  • Public relations (PR)
  • Communications advisory
  • Stakeholder participation

Technical Support / Operations & Maintenance (O&M)

  • Conditions survey of facilities (water supply and waste water)
  • Energy audits and improvement concepts
  • O&M improvements and routine instructions (“SOPs”)
  • Training in application of O&M equipment
  • Non-revenue-water (NRW) reduction: Pilot zoning, measurements and loss determination, leak detection, water balancing, water audits, preparation and implementation of NRW reduction strategies
  • Water meter management
  • Build-up of GIS databases water supply and sewer networks
  • Optimisation of workshops and laboratory

Training / Capacity Building

  • Tailor-made training courses in all aspects of water utility management
  • Study visits at Leipzig head-quarters with demonstration of facilities, routines and procedures
  • Stakeholder capacity building, e.g. water user associations

Water Sector Project Development & Feasibility Studies

  • Project appraisal in water supply and waste water
  • Feasibility studies including financial and sensitivity analysis
  • Project management
  • Tender procedures
  • Monitoring

Water. Wastewater. Worldwide