Improvement of customer databases and customer-related procedures
Organisation and execution of comprehensive customer surveys
Innovative and integrated software solutions
Customer relations management: contracts, service improvements
Financial Support to Water Utilities
Business planning
Corporate development planning
Tariff studies and adjustment planning, introduction of cost covering tariffs
Introduction of tailor-made chart of account and cost accounting
Innovative and integrated software solutions
Improvement of accounting procedures and introduction of IAS/IFRS
Institutional Support and Management Consultancy
Organisational structure optimisation of utilities
Institutional set-up and legal advisory
Service agreements
Human resources assessments, optimisation of departmental functions
Job descriptions
Introduction of tailor-made Management Information Systems (MIS) for utilities
Public relations (PR)
Communications advisory
Stakeholder participation
Technical Support / Operations & Maintenance (O&M)
Conditions survey of facilities (water supply and waste water)
Energy audits and improvement concepts
O&M improvements and routine instructions (“SOPs”)
Training in application of O&M equipment
Non-revenue-water (NRW) reduction: Pilot zoning, measurements and loss determination, leak detection, water balancing, water audits, preparation and implementation of NRW reduction strategies
Water meter management
Build-up of GIS databases water supply and sewer networks
Optimisation of workshops and laboratory
Training / Capacity Building
Tailor-made training courses in all aspects of water utility management
Study visits at Leipzig head-quarters with demonstration of facilities, routines and procedures
Stakeholder capacity building, e.g. water user associations
Water Sector Project Development & Feasibility Studies
Project appraisal in water supply and waste water
Feasibility studies including financial and sensitivity analysis
